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TATA RENTALS

" YoU PiCk ThE DaY, WiLl BrInG ThE FuN "

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FAQ
 
Welcome to the Frequently Asked Questions (FAQ). Below, we have tried to answer the most common questions customers may have. If you find that your question is not answered on this page, please email us or call us, we will be happy to answer your questions.
 

Q: How do I reserve a Inflatable or other rentals unit?

A: For faster service Request a Quote Online or Online Resevation.

Q: How far in advance should I make my reservations?

A: Please make your reservations as soon as possible. Inflatables or other rentals units are very popular and sometimes we are booked up weeks and even months in advance.(Reservation All items are reserved on a first come first serve basis.)

Q: How much room do I need to set up an Inflatable?

A: Each Inflatable differs in size so please refer to each specific. Generally you require two feet of clearance on each side of the unit. For example a 13’ x 13’ Jumper would require at least a 15’ x ‘15’ clear space. It is important to note the height of each Inflatables as you require this height to be clear of tree limbs, wires, etc. Our Inflatables can be set up on any level surface such as grass, concrete, and even indoor gymnasiums. Please specify which surface the Inflatable will be setup on so we can provide the appropriate anchors.

Q: Do you deliver and set up the Inflatables?

A:Yes. We deliver and set up all Inflatables units and insure that they are clean before your party starts. We also insure

that the Inflatables are in good working condition as we test the Inflatables for safety after set up.

(WE DO NOT SET-UP TABLES & CHAIRS)

Q: What time do you deliver and pickup the Inflatables?

A: The daily rental can be kept for up to 8 hours. The Time Blocks That We Offer Are:

  • 10:00am - 6:00pm
  • 11:00am - 7:00pm
  • 12:00pm - 8:00pm
  • Units may be delivered any time between 8:00am and the start time of your event, and picked up as long as 3 hours after the end of your event or when it gets dark.

    However, some cities we don'toffer 12:00pm - 8:00pm.

    Q: Is there a delivery and set up charge for Inflatables or other rental equipments?

    A: Delivery Fee may apply! (WE DO NOT SET-UP TABLES & CHAIRS)

    Q: What kind of power is required?

    A: Our Inflatables plug into a standard household outlet. We will supply extension cords but we ask that nothing else be plugged into the outlet we are utilizing. Most Inflatables have one fan but some larger inflatables, such as 29' Slideasaurus, obstacle course, etc. require 2 fans = 2 dedicated outlets. Candy floss, snow cones and popcorn machines also plug into a standard household outlet but they also require a dedicated circuit.

    Q: Are Inflatables, Concessions or other rentals safe?

    A: Absolutely! As long as all the rules outlined on the operating procedures page of your rental contract are followed,

    and the unit is supervised at all times, they are very safe.

    Q: Who will come and break down the Inflatables, Concessions?

    A: The same driver will come and break down the Inflatables, Concessions unit and the break down time is 20-30 minutes.

    Please do not release the unit to anyone else unless you receive specific instructions from the original driver.

    (Tables & Chairs must be break down by the customer).

    Q: How long does it take to set up the Inflatables?

    A:I t takes between 10-20 minutes to set up a Inflatables and approximately 30 minutes for a larger Inflatables. Multiple unit events take longer. It takes approximately the same time to take the unit down. You do not pay for set-up time and we pick the unit up after the rental period is over.

    Q: What are my responsibilities as the renter of the Inflatables, Concessions or other rentals?

    A: A responsible adult must be assigned to supervise the children while the unit is in use. The adult must know all the

    safety rules and also be the enforcer of these rules. The renter is responsible for the safety of the children and the

    care of the equipment.

    Q: What if it is rainy or windy?

    A: TATARENTALS reserves the right to cancel a reservation due to heavy rains or high winds (over 25 mph). We will call you the week of your event to reconfirmed the reservation. Shall you decide to proceed with your order in such weather conditions, once the unit is delivered, there will be no refunds should the weather conditions consist of heavy rains or high winds.

    • The rain will not hurt our equipment. We encourage you not to cancel due to rain as most times it is only scattered showers. If you are at the park we would offer exceptions.
    • The Inflatables must be shut off if winds exceed 25 mph. No exceptions.
    • If it rains and winds are less than 15mph, leave the jumper up. Once the rain slows down or stops, wipe down the inside of the UNIT and let the kids back in.The kids do not care if it has rained - they just want to jump.


    Note: The vinyl gets very slippery when wet, so make sure it is dry. If winds are more than 25mph the Inflatables must be deflated..

    Q: When is payment due?

    A: No Cash On The Time Of Delivery! . Payment is due before delivery date. 

    Q: What happens if a piece of equipment is broken or misplace?

    A: Replacement or repairs charges will be assessed on any equipment which was lost or Damaged by the customer.

    You are expected to count and check all equipment when You receive it. This is not limited by the person who place

    the order, this is required By anyone signing the contract. Upon signing the ** RENTAL AGREEMENT **, you are now responsible

    For the whereabouts, overall safety and complete returns of equipments which is Rented.

    Q: What is the cancellation policy?

    A: A 20% non-refundable fee will be charged for any  and all cancelled events including "Acts of God" (i.e. rain, electrical  outages, etc.)
    B: 90% refund of total amount for a cancelled event 14 or more  days prior to event  date,
    C: 50% refund of total amount for a cancelled event 10 or more  days prior to event  date,
    D: 25% refund of total amount for a cancelled event 8 or more  days prior to event  date,
    E: No refund available for the scheduled event within 7 days of  event date

     

    "Acts of God" cancellation policy (i.e. rain, electrical outages, etc.). A 80% refund will be provided for cancellations due to "Acts of God." "Acts of God" notice must be provided at least 24 hours before event time to qualify for a refund. TATA RENTALS will be the sole determining source regarding "Acts of God" cancellation.

    Q:What should be done before the Inflatables or other rentals arrive?

    A: Dogs (other animals) must be tied/caged before and during event. Turn off automatic sprinklers, do not water the

    grass the night before and have enough clearance to go backyard with the Inflatables or other rental equipments.

    Q: Is tax charged on my order?

    A: The tax is includede on the Inflatables rental items. However, tax is charged on Online Party Store.

    Q: What is the cost to keep it overnight?

    A: There is an additional fee. For regular Jumper it would be an additional $40.00, We would pick up between 8:00am-12:00pm the following day.

    Interactive, Combos, Slides and Tolddlers units have different overnight prices.

    Q: Will I be required to sign a Rental Agreement?
    A: Yes, all customers will be required to read and sign a ** Rental Agreement ** that spells out the terms of the rental and contains vital information on the safety and installation of the equipment.Our ** Rental Agreement ** is only available in English, therefore all renters must be able to read, write and understand the English language.

    You can view a sample of an agreement by clicking here

    Q: What if I'm having my party in a park?

    A: Yes, we meet the insurance requirements and deliver to most city, county, and community parks. You may need to rent a generator if no power is available.